@phdthesis{beauquier:tel-00005756, TITLE = {{Enjeux, contraintes et potentialit{\'e}s des organisations ''orient{\'e}es clients''. Le cas de deux entreprises de service : ASSUR et la RATP}}, AUTHOR = {Beauquier, Sophie}, URL = {https://pastel.hal.science/tel-00005756}, NOTE = {Membre du Jury: de Coninck, M. Fr{\'e}d{\'e}ric et Alter, M. Norbert et Courpasson, M. David et Lichtenberger, M. Yves et Zarifian, M. Philippe}, HAL_LOCAL_REFERENCE = {PASTEL.OAI2:563}, SCHOOL = {{Ecole des Ponts ParisTech}}, YEAR = {2003}, MONTH = Feb, KEYWORDS = {orientation client ; services ; relation de service ; changement ; id{\'e}ologie}, TYPE = {Theses}, PDF = {https://pastel.hal.science/tel-00005756/file/tel-00005756.pdf}, HAL_ID = {tel-00005756}, HAL_VERSION = {v1}, }