@phdthesis{poltavchenko:tel-03383799, TITLE = {{De l'analyse d'opinions {\`a} la d{\'e}tection des probl{\`e}mes d'interactions humain-machine : application {\`a} la gestion de la relation client}}, AUTHOR = {Poltavchenko, Irina}, URL = {https://pastel.hal.science/tel-03383799}, NUMBER = {2018ENST0030}, SCHOOL = {{T{\'e}l{\'e}com ParisTech}}, YEAR = {2018}, MONTH = Jun, KEYWORDS = {Chatbot dialog ; Interaction problems ; Opinion mining ; Human-computer interaction ; Written interactions ; Dialog ; Chatbot dialogue ; Probl{\`e}mes d'interactions ; Analyse d'opinion ; Interaction homme-machine ; Interactions {\'e}crites ; Dialogue}, TYPE = {Theses}, PDF = {https://pastel.hal.science/tel-03383799/file/PoltavchenkoMaslowskiManuscritFinal.pdf}, HAL_ID = {tel-03383799}, HAL_VERSION = {v1}, }